We’re sorry your order arrived in less than perfect condition! We’ll do our best to help. Please email or live chat our team with:.

<p><span style="font-size: 16px;">We&#x2019;re sorry your order arrived in less than perfect condition! We&#x2019;ll do our best to help.</span></p><p><span style="font-size: 16px;">Please email or live chat our team with:</span></p><ul id="isPasted"><li data-block="true" data-editor="anv0l" data-offset-key="6joik-0-0" style="font-size: 16px;"><div data-offset-key="6joik-0-0"><span data-offset-key="6joik-0-0" style=" text-decoration: underline;">clear photo/s or video</span><span data-offset-key="6joik-0-1">&#xA0;of the item/s you received showing the problem if relevant</span></div></li><li data-block="true" data-editor="anv0l" data-offset-key="7u1s5-0-0" style="font-size: 16px;"><div data-offset-key="7u1s5-0-0"><span data-offset-key="7u1s5-0-0" style=" text-decoration: underline;">shipping address</span><span data-offset-key="7u1s5-0-1">&#xA0;where we can send your replacement if needed</span></div></li></ul><p><br></p>

What do I do if I have an issue with my order after delivery

While we always will try to help accommodate any requests to change or cancel an order, we cannot guarantee this is possible after an order has been placed. Please note orders can only be canceled before they have begun to process. If your order has

<p>While we always will try to help accommodate any requests to change or cancel an order, we cannot guarantee this is possible after an order has been placed.&#xA0;</p><p>Please note orders can only be canceled before they have begun to process. If your order has already started processing, please refer to our return policy for further instructions.</p><p><br></p>

Can I make changes to my order?

Get in touch with us and confirm the below, so we can get you a replacement right away:- The item(s) you did receive if you have not yet- The shipping address for your replacement if it is different than the original order

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;kindly confirm the below, so we can get you out a replacement right away:\n- The item(s) you did receive if you have not yet\n- The shipping address for your replacement if it is different than the original order\n&quot;}">Get in touch with us and confirm the below, so we can get you a replacement right away:<br>- The item(s) you did receive if you have not yet<br>- The shipping address for your replacement if it is different than the original order<br></span></p>

I received the wrong item in my order

Reach out and confirm the below, so we can get you a replacement right away:- The item(s) you did receive if you have not yet- The shipping address for your replacement if it is different than the original order

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;kindly confirm the below, so we can get you out a replacement right away:\n- The item(s) you did receive if you have not yet\n- The shipping address for your replacement if it is different than the original order\n&quot;}">Reach out and&#xA0;</span><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;kindly confirm the below, so we can get you out a replacement right away:\n- The item(s) you did receive if you have not yet\n- The shipping address for your replacement if it is different than the original order\n&quot;}">confirm the below, so we can get you a replacement right away:<br>- The item(s) you did receive if you have not yet<br>- The shipping address for your replacement if it is different than the original order<br></span></p>

An item is missing in my order

We are sorry to hear you received your order in less-than-perfect condition. Please provide us with the following:clear photo/s of the box/package's condition if you still have itclear photo/s or video of the item/s you received showing the problemsh

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thanks for reaching out! We are sorry to hear you received your order in less than perfect condition.\n\nWould you be able to provide us with the following:\nclear photo/s of the box/package&apos;s condition if you still have it\nclear photo/s or video of the item/s you received showing the problem\nshipping address where we can send your replacement\nOnce we receive this information, we will issue you a replacement right away!&quot;}">We are sorry to hear you received your order in less-than-perfect condition.<br></span></p><p><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thanks for reaching out! We are sorry to hear you received your order in less than perfect condition.\n\nWould you be able to provide us with the following:\nclear photo/s of the box/package&apos;s condition if you still have it\nclear photo/s or video of the item/s you received showing the problem\nshipping address where we can send your replacement\nOnce we receive this information, we will issue you a replacement right away!&quot;}">Please provide us with the following:<br>clear photo/s of the box/package&apos;s condition if you still have it<br>clear photo/s or video of the item/s you received showing the problem<br>shipping address where we can send your replacement</span><br><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thanks for reaching out! We are sorry to hear you received your order in less than perfect condition.\n\nWould you be able to provide us with the following:\nclear photo/s of the box/package&apos;s condition if you still have it\nclear photo/s or video of the item/s you received showing the problem\nshipping address where we can send your replacement\nOnce we receive this information, we will issue you a replacement right away!&quot;}"><br>Once we receive this information, we will issue you a replacement right away!</span></p>

My order arrived damaged

We are unable to add anything to your order after it is completed.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are unable to add anything to your order after the order is completed.&quot;}">We are unable to add anything to your order after it is completed.</span></p>

Can I add anything to my order?

While we will always do our best to accommodate requests to cancel an order, we cannot guarantee this is possible once an order has been placed. Please note that orders can only be canceled if they have not yet begun processing. If your order has alr

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style>While we will always do our best to accommodate requests to cancel an order, we cannot guarantee this is possible once an order has been placed.</p><div data-message-author-role="assistant" data-message-id="2863b263-1f60-4914-b17c-745e58059b2c" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><p>Please note that orders can only be canceled if they have not yet begun processing. If your order has already started processing, it cannot be canceled. Please refer to our return policy for further instructions.</p></div>

Can I cancel my order?

If your package shows a processing exception mid-transit, it might experience a slight unexpected delay. You should see updates within a day or two. If there’s no movement, reach out to us ASAP, and we’ll look into it for you. If the status mentions

<p id="isPasted">If your package shows a processing exception mid-transit, it might experience a slight unexpected delay. You should see updates within a day or two. If there&#x2019;s no movement, reach out to us ASAP, and we&#x2019;ll look into it for you.&#xA0;</p><p>If the status mentions unpaid postage or another error, don&#x2019;t worry&#x2014;contact us right away, and we&#x2019;ll get it sorted for you!&#xA0;</p><p>Our support team is here to help Monday-Friday 9:00-6PM EST.</p>

What if my package has a delivery exception

Please reach out through the form below or contact us via email: support@nailboo.com

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Get to know your Dip Kit

How does Dip Powder work?

What makes dip powder different?

Do I need a nail dehydrator?

What is the best way to trim cuticles?

Can I file down previous coats and reapply with a different shade?

How do I get the best adhesion to my nails?

How to prevent lifting at the cuticle area?

Should I buff my nails before I get started?

What are step by step instructions for prepping nails?

What grade of file or buffer should be used at each step in the process?

Mani Prep

What is Dip Flu and how to prevent it?

How can I remove remove/prevent dip product on my skin?

How many times should you dip into the build powder and/or the colored powders?

How to get my mani to look smooth?

How to use glitter dip powder as top coat without it feeling chunky?

How to avoid cracking?

Do I have to file the top of my natural nails in order for the product to hold better?

Do I need to use a UV light?

How to get a clean cuticle line?

After putting on activator can you do another coat of base coat and dip powder?

Should I activate between dips, or just at the end?

How to best apply dip with very short nails?

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Can you use the powder over artificial nails?

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Dip Powder Application Process

What should I do to make my manicure last longer?

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How long should I wait to wash my hands post application?

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Nail Care/ Post Mani

How To Remove Dip Powder with Nailboo's Removal Clips

How To Remove Dip Powder with Nailboo's Soak Bowl

Can you use regular polish remover to remove the dip manicures?

Does warm acetone make a difference in the removal?

How to remove dip powder off pedi?

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Is it okay to change dip powder once a week or will it hurt the nails?

What's the average time of soaking for removal?

Dip Powder Removal

Dip Powder 💅

How many layers should I apply for the best coverage?

Can I apply gel polish on natural nails, tips, and dip powder?

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How to prepare the nails before the application?

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Can I combine Gel Polish and Dip Powder?

How to apply Gel Polish

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Forever Glaze Gel Polish 🍩

How to use Brush Saver?

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Dip Liquids 101

How much base liquid should I apply?

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How long do the essential liquids last?

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Essential Liquids

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