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No, unfortunately we cannot refund or exchange free products unless your products arrived damaged.

No, unfortunately we cannot refund or exchange free products unless your products arrived damaged.

Are my free gifts refundable or exchangable?

Nailboo Squad 👯‍♀️

Get to know your Dip Kit

How does Dip Powder work?

What makes dip powder different?

Do I need a nail dehydrator?

What is the best way to trim cuticles?

Can I file down previous coats and reapply with a different shade?

How do I get the best adhesion to my nails?

How to prevent lifting at the cuticle area?

Should I buff my nails before I get started?

What are step by step instructions for prepping nails?

What grade of file or buffer should be used at each step in the process?

Mani Prep

What is Dip Flu and how to prevent it?

How can I remove remove/prevent dip product on my skin?

How many times should you dip into the build powder and/or the colored powders?

How to get my mani to look smooth?

How to use glitter dip powder as top coat without it feeling chunky?

How to avoid cracking?

Do I have to file the top of my natural nails in order for the product to hold better?

Do I need to use a UV light?

How to get a clean cuticle line?

After putting on activator can you do another coat of base coat and dip powder?

Should I activate between dips, or just at the end?

How to best apply dip with very short nails?

How can I prevent lumps?

Why does my dip look smooshed and thick?

Can you use the powder over artificial nails?

How many layers of base + powder should I apply?

Dip Powder Application Process

What should I do to make my manicure last longer?

How do ensure no lifting once the nail grows?

How long should I wait to wash my hands post application?

What are some tips on dry cuticles and skin?

Nail Care/ Post Mani

How To Remove Dip Powder with Nailboo's Removal Clips

How To Remove Dip Powder with Nailboo's Soak Bowl

Can you use regular polish remover to remove the dip manicures?

Does warm acetone make a difference in the removal?

How to remove dip powder off pedi?

How to avoid nail damage when removing an old manicure?

Is it okay to change dip powder once a week or will it hurt the nails?

What's the average time of soaking for removal?

Dip Powder Removal

Dip Powder 💅

How many layers should I apply for the best coverage?

Can I apply gel polish on natural nails, tips, and dip powder?

How long does gel polish last?

How do I prevent bubbling or uneven curing of gel polish?

Can I use another brand top coat and base coat?

How to prepare the nails before the application?

How can I remove my gel polish?

Can I combine Gel Polish and Dip Powder?

How to apply Gel Polish

Can I use the Forever Glaze Base and Top Coats with the Max Glass Polishes?

Forever Glaze Gel Polish 🍩

How to use Brush Saver?

How can I keep my grooming brush clean from dusting powder off nails?

Dip Liquids 101

How much base liquid should I apply?

How long does it take for the activator to fully cure/harden?

How long does it take for the top coat to dry?

Why are my liquids hardening?

How long do the essential liquids last?

How to clean up reside on essential bottles after application?

Essential Liquids

Essentials 💧

What do I do if I have an issue with my order after delivery

Can I make changes to my order?

I received the wrong item in my order

An item is missing in my order

My order arrived damaged

Can I add anything to my order?

Can I cancel my order?

What if my package has a delivery exception

Manage your orders

Do your products have an expiry date? What is the shelf life?

Are your products cruelty free? Do you test on animals?

What products does Nailboo offer?

General Product Information 📑

What is your return policy?

How do I contact support?

What Payment methods do you accept?

Where can I find a promotional code or discount?

I'm having trouble logging in

How do I set up an account?

My promo code is not working

Support and Returns 🙏

What is your shipping policy?

Where do you ship from?

What is the average ship time?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

Do you ship worldwide?

Why can't I track my order?

Do you offer expedited shipping?

Shipping Information 📦

What is the Nailboo Squad?

Do my points expire?

I referred a friend but did not receive my reward. Why?

How do I get to the next level of the Nailboo Squad?

When do I see my points adjustment?

When can I start redeeming my Nailboo Squad Points?

When will I get my birthday discount?

How do I use my rewards points?

I forgot to use my promo code before I placed my order

Are my free gifts refundable or exchangable?Updated 10 months ago